Privacy Policy
We are committed to protecting your personal information. This policy covers our use of any personal information we obtain from you when you use Sumdog.
What information do we collect?
When you sign up for one of our services we may ask for personal information about you, such as your name, date of birth, your job and email address. By entering these details accurately it enables us to provide the best possible service.
Most of your information is stored on our servers. However we also use small files (such as cookies and licence files) to store some information on your computer. This reduces the amount of form filling required each time you use our websites or software.
With certain services we also look at your IP address and other data that identifies your computer and country. We use this to personalise your user experience for a particular country and to detect illegal use of our software. This information is not used to develop a personal profile of you.
We keep the emails you send to us about queries you may have. We do this so we can track the quality of our service.
How will we use the information we collect about you?
We will use your personal information as follows:
- to provide you with information in order to help you use one of our services, such as sending you an email notifying you of the end of a service trial period;
- to personalise our services for you
- to provide you with your licensing or login information.
- to identify breaches of our licensing terms, so in the worst cases of abuse we may take action against illegal use. This helps maintain free services and lower prices for our law-abiding customers;
- to process orders for, and administer, your Sumdog Subscriptions;
- to request feedback from you about our services so that we may improve the service; and
- to inform you of other & upgraded services that may be of use to you. If you do not wish to receive this information you may opt out.
Where Crocodile Clips uses your personal information for any other uses we will seek your permission prior to doing so.
What if you are aged under 18?
If you are aged under 18, please get your parent or guardian's permission before providing us with personal information. Users without this consent are not allowed to provide us with personal information.
Parents can write to us using the address below to find out what information we hold on their children, or to request that we delete it.
Will we share your personal information with anyone else?
Generally, we will keep your information confidential except:
- where disclosure is required by law;
- there has been a clear breach of our licensing terms. In this case we may share information with our partners, lawyers and/or law enforcement agencies in the relevant country;
- when you have made a sales enquiry or joined the Leader in Technology initiative from a country where we have a partner. In this case we may forward your enquiry; or
- when you have provided explicit permission to pass your information to a third party.
Except as described here, or where authorised by you in writing, we will not pass on your Personal Data to any other party.
In addition, we share statistics derived from collected information with our partners worldwide. The statistics do not enable our partners to identify you.
Content you post on our website
If you post offensive, inappropriate or objectionable content on our websites, we may use your personal information to stop such behaviour.
Where we believe that you are or may be in breach of any law, we may use your personal information to inform relevant third parties such as your employer, school, e-mail/internet provider or law enforcement agencies.
Advertising on Sumdog
Google, as a third party vendor, uses the DART cookie to serve adverts to Sumdog's users based on their visits to www.sumdog.com and to other sites on the Internet. You may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy at the following URL: http://www.google.com/privacy_ads.html
Our advertising partners may use cookies and web beacons to manage the advertisements and links that they serve on Sumdog. They automatically receive your IP address when this occurs. Cookies, JavaScript or Web Beacons may also be used by third parties to measure the effectiveness of their advertisements or to personalize the content that they serve.
Sumdog has no access to, or control over, cookies used by third-party advertisers. You should consult the privacy policies of these third parties for more information, and for instructions about how to opt-out. If the third party offers this capability, you may be able to opt out of some of these cookies in one location at the Network Advertising Initiative opt-out website, http://www.networkadvertising.org/managing/opt_out.asp.
If you wish to disable cookies, you may do so through your individual browser options. More detailed information about cookie management with specific web browsers can be found at the browsers' respective websites.
Can you access and update your personal information?
Under the Data Protection Act in the UK you have the right to request a copy of the personal information we hold about you and to have any inaccuracies corrected. (We charge £10 for information requests and will require you to prove your identity with 2 pieces of approved photographic identification). We will use reasonable efforts to supply, correct or delete personal information about you on our files.
Please send requests by post to the Data Protection Manager at the address below.
How to contact us about this privacy policy
If you have any query regarding this policy please write to the Data Protection Manager, Crocodile Clips Limited, 43 Queensferry Street Lane, Edinburgh, EH2 4PF, Scotland, or telephone 0131 226 1511 (+44 131 226 1511 from outside the UK), or e-mail support@sumdog.com. You can also use our online form to contact us.
