Frequently encountered error messages and solutions

This page explains different types of errors you might encounter when uploading pupil data and what you can do to solve the issue.

Select the message below which resembles the error message you received to explore the details of how to resolve the issue:

This student needs a first name

This student needs a last name

This student needs a class

The grade/year must be one of these

You've used this username for more than one student. Usernames must be unique within your school

You've used this name for more than one student in the class

The username -username- is already used by -student name-, in -class-

Passwords need to be at least 2 characters long

Passwords can't be longer than 20 characters

Usernames need to be at least 2 characters long

Usernames can't be longer than 40 characters

First names can't be longer than 40 characters

Last names can't be longer than 40 characters

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