Account settings - Child
This page explains the various ways to manage your child’s account settings.
Frequently asked questions
Select which option you would like to find out more about:
When I try to add my child to my family it says that my child is already part of another family
A child account can currently only be linked to one family account. If you are attempting to add your child’s school account to your family, but are receiving an error message noting ‘This child is in a different family. Please remove them from that family first’, this means that the account is currently linked to another family.
It may be that another member of your family has already created a family account. Check in with other family members to ensure that this hasn’t been created without your knowledge. You can remove a child from an existing family account by following the instructions here.
If you’re uncertain which account they might be linked to, you can have your child log into their account and view the listed family name. Follow these simple steps to check:

Click on the red button with your child’s name and a house

Select ‘House’.
If the image of the Sumdog House is closed, you will need to open it from your parent account

Once within the House, you will need to check your child’s profile. This can be found at the top right of the screen.
If the panel is greyed out, the Sumdog House is closed. You will need to open it from your parent account.
The name of the family will be displayed in the box below their school name