Your child’s teacher, or other teachers at their school, will have the ability to print and share login cards which contain your child’s login details.

If you’re uncertain of your child’s login details for an account linked to a school, you will need to speak to the teacher to access those details.

If you have already linked your child’s school account to your family account, you can find out how to view their login details here. Unfortunately, due to data security, Sumdog cannot provide login details.

If you are receiving an error message noting that the login details are incorrect, you should check with your child’s teacher to ensure that these details are up to date and have not been recently changed.

It’s also worth attempting to login again while being aware of common mistakes such as replacing ‘o’ with ‘0’, as printed login details can sometimes be difficult to read.

Oops! Your child might have been caught out by our ‘naughty-filter’. Sumdog has a naughty name filter which will automatically display a flagged name as ‘Name’. Since we try to avoid any naughty names that might be obvious to schools and children around the world, this can sometimes happen by accident.

If this happens to your child, don’t worry! Simply email us at support@sumdog.com from the email address registered to your parent account, and our team will be happy to help assess the filters applying to your child’s name.

If your child’s account is also linked to a school, you will have to request that a teacher at the school changes their name to the proper spelling.

If your child is linked only to your family account, and not to any school, you can email us at support@sumdog.com and our team will be able to help.

If there is no data available for your child on your parent dashboard, it might be they are logging onto an account that is not linked to your family.

Check that your child is using the correct login details for the account linked to your family. You can find out more about viewing your child’s login details here.

If your child is seeing your own name displayed on screen when they log in, this means that they are logging into your parent account instead of their child account. This also means their progress and standards testing won’t be appropriately tracked, and won’t be delivering the best learning experience as they play.

Please check to ensure your child is inputting their own login details. It may be they are clicking ‘Play Now’ in the Play box on your parent account, which goes directly to playing games on your account.

Another common reason for this can be that your login details have been automatically saved on your computer, which then automatically logs your child into your account when they access Sumdog. Check your browser’s saved passwords, and disable auto-logins for Sumdog, and see if this fixes the problem.

Parents are not currently able to create a custom username and/or password for their children.

The username relating to a child’s account is generated by Sumdog, and is a unique username which identifies the child and directly links them to the family account in our systems. This cannot be changed as a result.

If your child is also linked to a school account, their teacher is able to create a custom username for them. This is because schools must also key in a unique school code, enabling us to directly link a child’s account to the relevant school regardless of the username.