How to change your parent account details

This guide will show you how to change your account details including email/password/communication preferences.

If you would like to remove yourself from a family click here for instructions.

Select which option you would like to find out more about:

How to change your password

These instructions will explain how to change your password if you remember your existing password.

Select ‘Settings’ from the top of the parent dashboard

How to change your password if you have forgotten it

If you have forgotten your password you will be able to request for a password reset here.

Enter the email address you signed up with and click ‘Reset password’. Sumdog will send you an email containing a link which you should click to reset your password. If you get a message that the link has expired, you can request a password reset again.

Sometimes due to your email account settings, the email might be blocked and sent to your spam/junk mail folder. If you are not able to locate the email or link, email us at and we will be able to help.

If you don’t have access to your email address, unfortunately, we won’t be able to change your password as we are not able to confirm that it is your account. In this case, set up a new account. You can find more information on how to set up a new account here.

How to change the email or username associated with your account

Select ‘Settings’ from the top of the parent dashboard

How to change your communication preferences

Select ‘Settings’ from the top of the parent dashboard

Need help?

Contact our support team at

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