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How to change your parent account details
This guide will show you how to change your account details including email/password/communication preferences.
If you would like to remove yourself from a family click here for instructions.
Select which option you would like to find out more about:
How to change your password
These instructions will explain how to change your password if you remember your existing password.
Select ‘Settings’ from the top of the parent dashboard
Click ‘EDIT’ in the ‘My details box’
At the top of your profile page click on ‘Change password’
For verification, key in your current password and then the new password you would like to use.
Click ‘Save’ on the bottom right of the page to confirm
How to change your password if you have forgotten it
If you have forgotten your password you will be able to request for a password reset here.
Enter the email address you signed up with and click ‘Reset password’. Sumdog will send you an email containing a link which you should click to reset your password. If you get a message that the link has expired, you can request a password reset again.
Sometimes due to your email account settings, the email might be blocked and sent to your spam/junk mail folder. If you are not able to locate the email or link, email us at support@sumdog.com and we will be able to help.
If you don’t have access to your email address, unfortunately, we won’t be able to change your password as we are not able to confirm that it is your account. In this case, set up a new account. You can find more information on how to set up a new account here.
How to change the email or username associated with your account
Select ‘Settings’ from the top of the parent dashboard
Click ‘EDIT’ in the ‘My details box’
At the top right of your profile page click ‘Edit’
You can now change your email address/username by typing them into the boxes.
If you have updated your email address we will send you a confirmation email, containing a link for you to click to confirm the new email address
Click ‘Save’ at the bottom right of the page to confirm your changes
How to change your communication preferences
Select ‘Settings’ from the top of the parent dashboard
Click ‘EDIT’ in the ‘My details box’
At the top right of your profile page click ‘Edit’
You can now change your communication preferences by ticking or unticking the types of emails you would like to receive
Click ‘Save’ at the bottom right of the page to confirm your changes