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How to remove students from your school account
If a student leaves your school you should remove them from your Sumdog school account. Doing this allows them to join their new school whilst keeping all of their existing progress and data. Once you remove a student from your school you will no longer have access to their account data.
Do not remove the student from your school if you only wish to remove them from your class. In this case, you should either move them to their new class or move them into the ‘Students without a class’ folder.
If you’ve accidentally removed a student from your school, you can add them back by dragging and dropping their account back into their class.
These instructions explain how to remove students from your school account.
Select ‘Settings’ at the top of your teacher dashboard.
Click ‘MANAGE’ in the Manage students box.
There are 3 options for removing students:
Option 1
Use if you have very few students to remove.
Use the ‘Find student’ to search for the student you would like to remove. If you can’t see the ‘Find student’ option, click on the ‘Show Filters and Search’ at the bottom of the page. Then drag and drop the account into the ‘students no longer in my school’ folder.
There are 3 options for removing students:
Option 2
Use if you have multiple students to remove.
Click ‘select multiple students’ at the bottom of the class (click on the blue arrow next to the class to show all the students).
Select all the students you would like to remove. Once you’re happy, click ‘Remove from school’ in the bottom left corner – it will tell you how many students will be removed.
There are 3 options for removing students:
Option 3
Use if you only have 1 or 2 students to remove.
Click on their name. Click ‘Remove from school’ at the bottom of the page. You can also drag and drop their account into the students no longer in my school folder.
Students placed in the ‘Students no longer in my school’ folder will remain there for 6 months. After that their accounts will be deleted. We do this to allow the students to either move their accounts to their new school or have their parents create a family account and add their child to the family.
If you do not want to wait 6 months, we can delete the accounts for you. Please email support@sumdog.com if you would like us to do this.
Students accounts which are also linked to a family will not be deleted in this process.
Please note that once an account has been deleted we are not able to reactivate it.