• Teachers
    • About Sumdog
    • Evidence
    • Standards
    • Math
    • Spelling & Grammar
    • Pricing
    • Math Contests
    • PD Resources
    • Blog
  • Parents
    • Learn more
  • Support
  • Sign Up
    • Teachers
    • Parents
Log In
    • US
    • EN
    • SC
    • WA
    • NI
    • CA
    • AU
    • NZ
    • ALL
  • Teachers
    • Getting started on Sumdog
      • How to create a teacher account
      • 3 steps to get started on Sumdog
    • Account settings and preferences
      • School settings
        • How to control your school settings
        • How to edit your schools’ standards or curriculum
      • Teacher accounts
        • How to change your teacher account details
        • Moving or joining schools
          • How to move your teacher account to a new school
          • How to invite a teacher to join Sumdog
          • How to reject/approve a teacher requesting to join your school
          • How to remove a teacher from your school
      • Student accounts
        • Student logins
          • How to find and export your students’ login details
          • How to edit your students’ login details
        • Moving or joining a new school
          • How to add a student who already has a Sumdog account
          • How to remove students from your school account
          • How to add a student back to your school if you removed them
          • How to move your students from your old school to your new school if you added them mistakenly
    • Class and group management
      • How to create a new class
        • How to upload multiple classes
        • Frequently encountered error messages and solutions
      • Editing classes
        • How to move students between classes
        • How to add new students to existing classes
        • How to remove students from classes
        • How to set a min/max grade/year level for students
        • How to change which teachers are responsible for classes
        • How to change a class name
        • How to delete a class
      • Groups
        • Guide to groups
        • How to create a group
        • How to edit a group
    • Setting work
      • Math
        • How to view math on your teacher dashboard
        • Multiplication tables guide
        • All math topics guide
        • Multiplication tables check guide
        • Math assessments guide
        • Math assessment library
        • Math challenges guide
        • Math competitions guide
      • Spelling
        • How to view spelling on your teacher dashboard
        • Custom word lists guide
        • Spelling assessments guide
        • Spelling challenges guide
      • Grammar
        • How to view grammar on your teacher dashboard
        • All grammar topics guide
        • Grammar assessments guide
        • Grammar challenges guide
      • Rewarding your students
    • Diagnostic tool
      • Math diagnostic tool
        • How students take the math diagnostic
        • Math diagnostic results guide
        • How to reset a student’s math diagnostic score
      • English diagnostic tool
        • How students take the spelling or grammar diagnostic
        • Spelling and Grammar diagnostic results guide
        • How to reset a student’s spelling or grammar diagnostic
      • Training mode guide
    • Class data
      • Proficiency data guide
      • Class reports guide
      • School leader toolkit guide
    • Contests
      • How to enter a Sumdog contest
      • Contest results and leaderboard guide
      • How to take part in a contest as a student
      • How to remove your class from a contest
    • Subscriptions
      • How to view your subscriptions
      • How to move a class subscription
    • Auto Rostering and SSO
      • Clever
    • Technical Support
      • Supported devices, browsers & operating systems
      • Installing & Updating the Sumdog app
      • Whitelisting Sumdog
      • Error codes and solutions
    • Resources
      • Using Sumdog for Intervention
      • Three ways to use Sumdog for homework
      • Using Sumdog for hybrid learning
      • Holiday fun on Sumdog
  • Parents
    • Getting Started
      • Setting up through the web
        • How to create a parent account
        • How to change your parent account details
      • Setting up through the app on an iPad/iPhone
    • Account settings – Family
      • How to add a parent to your family
      • How to edit your family details
      • How to edit your family’s educational standards or curriculum
      • How to remove a parent from a family account
    • Account settings – Child
      • How to add children to your family account
      • How to link your child’s family account with their school account
      • How to remove a child from your family account
      • How to view your child’s login details
      • How to edit your child’s login details
      • How to save your child’s login on the Sumdog app
    • Diagnostic tool
      • Diagnostic tool – Math
        • How to view the diagnostic results
        • How to reset a child’s diagnostic (Math)
      • Diagnostic tool – Spelling and Grammar
        • Diagnostic results guide (Spelling and Grammar)
        • How to reset a child’s diagnostic (Spelling and Grammar)
    • Setting work
      • How to choose what your child works on in Sumdog
      • How to reward your children for their work on Sumdog
      • Setting work – Math
        • Family Math assessments guide
        • Family Math challenges guide
        • Family Math competitions guide
    • Family subscription
      • Apple device
        • How to cancel the subscription through your Apple account
        • How to update the payment details on your Apple account
      • Web browser
        • How to purchase a family subscription
        • How to edit or cancel your family subscription
    • Family reports
      • Family proficiency data guide
      • Family reports guide
    • Technical Support
      • Supported devices, browsers & operating systems
      • Installing & Updating the Sumdog app
      • Whitelisting Sumdog
      • Error codes and solutions
  • Students
    • Getting started
      • How to create a student account
      • Logging in to Sumdog
      • Sumdog warm up
    • Rewards and Games
      • Coins
      • Games
    • House and garden
      • Friends
    • Avatar and pets
      • How to edit your avatar
      • How to get a new pet
      • How to play with your pets
      • How to get new tricks for your pet
  • Contact Support
  • Back to School guide
Support / Teachers / Technical Support

Technical support

This section explains information on technical aspects of using Sumdog.

Supported devices, browsers & operating systems

Installing & Updating the Sumdog app

Whitelisting Sumdog

Error codes and solutions

Need help?

Contact our support team at support@sumdog.com

Was this page helpful?

Did this page help to answer your question?
  • Log in
  •  
  • Teacher sign up
  • Parent sign up
  •  
  • Support
  • Teachers
  • Webinars
  • Evidence
  • Curriculum
  • Subscriptions
  • Contests
  • Parents
  • Get Started
  • Family subscription
  • About Sumdog
  • Contact us
  • Careers
  •  
  • Blog
  •  
  • Terms
  • Privacy
© Sumdog, 2022